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Otoproject’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase. Quality-related warranty claims on purchases made through Otoproject’s authorized distributors and retailers, are handled through the store themselves.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Otoproject will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process :

• Buyer must provide sufficient proof of purchase
• Otoproject must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that needs to have returned, warranties on those replacements are voided if the wrong item

Valid proof of purchase :

• Order number from online purchases made through authorized resellers.
• Dated sales receipt from an authorized Otoproject reseller that shows a description of the product along with its price.
• Sales invoice.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Not Covered Under Warranty :

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products
• Purchases from illegitimate resource